Privacy Policy – Shop Parts for Ezigrip

Privacy Policy

Who we are:

Websites: https://ezigrip.co.nz, https://shop.ezigrip.co.nz

Company Name:  Parker Ltd

Company Location:  Queenstown, New Zealand

What data do we collect?

We collect the following information when you browse our Parent website and Parts Store:

1.     Products you’ve viewed

2.     Location, IP address and browser type

3.     Shipping address

4.     Name and emails when applicable

We collect this information so we can provide the best shopping experience, this includes showing you products you’ve recently viewed and using your location and shipping address to estimate shipping costs.

Personal data such as name, email address and product searchers are also collected in online forms.

When you purchase from us, we will ask you to provide personal information including your name, billing address, shipping address, email address, phone number and credit card/payment details. We’ll use this information for purposes, such as, to:

·       Send you information about your account and order

·       Respond to your requests, including refunds and complaints

·       Process payments and prevent fraud

·       Comply with any legal obligations we have, such as calculating taxes

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 5 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

Who on our team has access

Members of our team can access the information you provide us. For examples, members of the team can access:

·       order confirmation like what was purchased, when it was purchased and where it should be sent,

·       customer information like your name, email address, and billing and shipping information.

Out team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

We share information with third parties who help us provide our orders and store services to you; for example:

·       We share your name, shipping address and contact number to our shipping providers.

·       When the form for Australian enquiries on the product page is submitted, that data is then shared with our Australian distributors Bike Corp. This data also includes the product of interest for that page.

·       We use a payment gateway, Stripe, to process payments. When processing payments, some of your data will be passed to Strip, including information required to process or support the payment, such as the purchase total and billing information. Please see the Stripe Privacy Policy for more details.

Statistical information and cookies

We may collect statistical information about your visit to our website to help us improve it. This information does not identify individuals, and makes use of cookies. A cookie is a piece of code that creates a file on your computer to track the pages that you view on our website.

Google Analytics

We use Google Analytics to collect and analyse details about the use of our website. You may turn off cookies at any time. Most browsers have a feature that allows the user to refuse cookies, or issues a warning when cookies are being sent. Turning off cookies will not affect your ability to use this site.

The information Google Analytics collects includes:

·       the first three parts of the IP address of the device

·       the pages accessed on our site and the links clicked on

·       the date and time the site was visited

·       the referring site (if any) through which you clicked through to this site

·       the operating system, such as Windows 10 or Mac OSX, on the device used

·       the type of web browser used, such as Chrome, Internet Explorer or Mozilla Firefox

·       other incidental information, such as screen resolution and the language setting used.

This data is collected and stored on the Google server and is viewable by authorised staff as detailed in Google’s privacy policy. To understand how Google uses this data, please read here for more information.

Hotjar

We use Hotjar’s analysis tools, including heatmaps, screen recordings and polls, to better understand our site visitors and collect user feedback. Hotjar uses cookies and other technologies to collect data on users’ behaviour and their devices, including:

·       device IP address

·       device screen size and type

·       browser information

·       geographic location (country only)

·       preferred language used to display our website.

You may opt-out from having Hotjar collect your information by visiting Hotjar’s opt-out page or enabling Do Not Track (DNT) in your browser.

You can view Hotjar’s Privacy Policy here.

Cookies

This site generates persistent session cookies (that is, they have an expiry date and are removed on that date) for the purpose of monitoring site usage and in order to manage the contents of the cart, recall recently viewed products and recall cart contents for returning visitors in the Parts Store. The cookies don’t collect personal information. You can disable them or clear them out of your web browser without affecting your ability to use the site.

Our payment gateway, Stripe, also uses cookies in order to:

·       ensure that Stripe services function properly

·       detect and prevent fraud

·       understand how visitors use and engage with our site

·       analyze and improve services.

For further information on how Stripe uses cookies, please refer to their Cookie Policy.

Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms and Conditions.

Security

To protect your information, we take reasonable precautions to make sure your data is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. Our site uses secure socket layer technology (SSL) to encrypt any information you provide. However, not all data transmission over the Internet can guaranteed 100% secure so we cannot warrant the security of any information you transmit to us; consult our Terms and Conditions for more information.

Changes to the privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

What rights you have over your data

You can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. Please email sales@ezigrip.co.nz for any data requests.